Merchant Spotlight: Waterdrop and OpenFiskal – Making Shopify POS Compliant with RKSV for the Austrian Market

Unified Solutions for Global Challenges

Waterdrop, a pioneer in healthy beverages, aims to revolutionize the way people hydrate. With a growing international presence, Waterdrop uses Shopify to manage sales both online and in physical stores. The challenge: In Austria, the company faced strict requirements under the Cash Register Security Ordinance (Registrierkassensicherheitsverordnung, RKSV), which made it necessary to adapt the POS system to the local market. After searching for a solution to make Shopify POS compliant with RKSV, Waterdrop chose OpenFiskal.

The Challenge: Combining Efficiency and Compliance

It was crucial for Waterdrop to have a unified solution for their point-of-sale (POS) system across all countries to optimize customer interactions and streamline accounting. However, in Austria, the strict RKSV requirements posed significant challenges. Before implementing OpenFiskal, Waterdrop was forced to use a separate POS system in Austria, which neither offered the user-friendliness of Shopify nor seamlessly integrated with the company’s global business processes. This fragmentation led to inefficient workflows and made it difficult to consolidate sales data.

The Solution: OpenFiskal – Seamless Integration and Easy Compliance

OpenFiskal enabled Waterdrop to use Shopify POS in Austria without any issues and remain fully compliant with RKSV. Setting up the OpenFiskal Shopify app was incredibly straightforward and took less than a minute, allowing Waterdrop to quickly transition to a unified POS system without disruptions.

With OpenFiskal, all receipts are automatically provided with an RKSV-compliant signature and equipped with a QR code containing all the necessary information. Receipts can be printed directly from the Shopify POS app without needing to switch between different applications. This not only saves valuable time but also ensures a smooth and efficient checkout process.

Another advantage is the flexibility in using printers: OpenFiskal supports direct printing from Shopify, regardless of the printer used by Waterdrop—as long as it is supported by Shopify. This allowed Waterdrop to streamline the entire process and improve efficiency at the point-of-sale.

Furthermore, OpenFiskal offers the option to download essential reports for the financial authorities directly from the Shopify admin panel. With just one click, Waterdrop can provide all the required data, significantly reducing administrative effort and simplifying accounting.

The Results: Improved Efficiency and Customer Satisfaction

By implementing OpenFiskal, Waterdrop has taken a crucial step towards unifying their processes while meeting legal requirements in Austria. Switching to Shopify POS combined with OpenFiskal enabled the company to increase operational efficiency, minimize errors, and enhance the customer experience. The seamless integration into the existing Shopify ecosystem allowed Waterdrop to continue pursuing its global vision without compromise.

"Choosing OpenFiskal was a Game-Changer" - Aris Brauchert, CTO at Waterdrop

Aris Brauchert, CTO at Waterdrop, who personally oversaw the integration, shares his experience:

“Choosing OpenFiskal was a game-changer for us. The app not only relieved us of concerns about compliance with legal requirements but also drastically simplified the entire sales process in our Austrian stores. What impressed us most was how quick and easy the setup was—in less than a minute, we were ready to go.”

Aris adds:

“What also convinced us was the team behind OpenFiskal. The fact that they are former Shopify employees with extensive experience in the Shopify ecosystem and a deep understanding of legal requirements is clearly reflected in the product and in the excellent communication with OpenFiskal. The ability to print all receipts directly from Shopify POS in compliance with RKSV, without relying on external solutions, was a significant win for us.”

Conclusion: OpenFiskal as the Key to a Global Vision

OpenFiskal not only helped Waterdrop meet the strict requirements of RKSV but also laid the foundation for standardizing Shopify POS across all its international markets. The easy setup, seamless integration, and quick, reliable creation of RKSV-compliant receipts make OpenFiskal the optimal solution for any company operating in Austria using Shopify as a POS system.

Thanks to OpenFiskal, Waterdrop can continue to pursue its vision of providing a consistent and optimized customer experience worldwide, while ensuring compliance and efficiency in every market.